Need help?
We usually reply within two business days.
The fastest way to reach us is by email. Please include what you were trying to do, what happened, and the device you’re using.
General support: support@lumobible.app
Privacy and account deletion: privacy@lumobible.app
Report a bug
Found something broken? Email support@lumobible.app with:
- What you were trying to do.
- What you expected to happen.
- What actually happened (a screenshot or short video helps a lot).
- Your device, platform, and app version if you know it.
Privacy or account deletion
You can delete your account from inside the app at Settings → Account → Delete account. For step-by-step instructions, see Delete account.
For any other privacy matter, email privacy@lumobible.app.
Frequently asked
Is Lumo free?
Lumo is free to start. Some lessons, practice, review, and memorization features may require Lumo Plus once subscriptions are enabled for your account. Supporter includes the same Plus access and helps fund future courses.
How do I manage or cancel my subscription?
Open Settings → Membership in Lumo and choose the manage subscription option. Billing, cancellation, renewal, and payment method changes are handled by the App Store or Google Play, depending on where you subscribed.
How do I restore a purchase?
Open Settings → Membership and tap Restore purchases. Make sure you are signed in with the same Apple ID or Google account that originally bought the subscription.
Can Lumo issue a refund?
Purchases are processed by Apple or Google, so refund requests need to go through the App Store or Google Play. Email us if you are stuck and we can help point you to the right place.
Does deleting my account cancel my subscription?
No. Account deletion removes your Lumo account data, but subscriptions are managed separately by Apple or Google. Cancel your subscription in the App Store or Google Play if you do not want it to renew.
Which Bible translation does Lumo use?
Lumo currently uses the World English Bible (WEB) for English content. We are working on adding more translations.
How do I change my reminder time?
Open Settings → Notifications in the app to change or turn off your daily reminder.
How do I change the app language?
Open Settings → Language in the app. Lumo currently supports English, Italian, and Hungarian.
I forgot my password.
On the sign-in screen, tap Forgot password? to receive a reset link by email.
Can I use Lumo offline?
Lessons need a connection the first time you open them. Some content is cached for repeat viewing, but a working connection is recommended.
Contact
Still stuck? Email support@lumobible.app and we will get back to you.
See also: Privacy policy · Terms of use · Delete account